• Convergence


    Convergence into One Solution for 9-1-1 Call Taking, Mapping, CAD, Reporting.

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9-1-1 innovation beyond next generation

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Please contact us if you are interested in finding out more about our products and services or if you'd like to request a demo.

i3 (NG9-1-1) Computer Aided Dispatch. Beyond Next Generation.

DispatchStation® is Emergency CallWorks' all-in-one application* for providing receipt of E9-1-1 calls, managing the location by map and dispatching field resources. Using the industry's only single application design to natively integrate multiple functions, Call Taking and Dispatching is available directly from the Map, supporting traditional 9-1-1, Mapped ALI, CAD and call receipt-to-resolution reporting from a simple browser window and seamless workflow.

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Core functionality provided with DispatchStation

  • Traditional Computer Aided Dispatch Functionality with Integrated 9-1-1 and Mapping
  • Multi-User, Multi-Agency capability
  • Unit Management
  • Incident Management
  • Intelligent Command Line and Right Click Statusing as desired
  • Rotational Services
  • Legacy 9-1-1 (CAMA) and Administrative Call Taking
  • i3 Next Generation compliant via "SipWorks"
    • ESInet (NENA Standard i3 Interface)
    • Select 3rd Party Variations (Contact us for more information)
  • Mapped ALI functionality
  • Integrated TDD and IRR
  • NENA-Compliant workstation
  • Easy-to-use browser technology and user interface
  • Integrated VoIP Switch
  • Call Taking is available directly from the Map
  • Standard Interfaces for Time Sync, Printing, Reports, CAD, IP Recording and RMS outputs
  • Web portal for real-time data views and Call Detail Reporting
  • Includes AdminiStation(tm) Data Management Utility
    • Browser-based remote administration tool
    • Account-based Access and Privileges
    • Database administration
  • Includes DecisionStation(tm) Dashboard Utility
    • Real Time 'at-a-glance' status of calls, incident data and more
    • Enhances Situational Management
    • Improves Operational Analysis
    • Easy-to-use browser-based reporting
    • Predefined Reports included for immediate use
    • Smartphone support
    • Remote creation of dispatch service requests

* DispatchStation NT, a lower cost version of the product is also available; it does not include Call Taking functionality to support CAD, only deployments as required.


1900 International Park Drive, Suite 300 |
Birmingham, AL 35243