Committed to Outstanding Customer Support
Emergency CallWorks understands the challenges you face every day and is committed to providing the technology and support you need to keep your community safe and secure.
Our products are designed to be the most easily installed and maintained in the industry, but we recognize that your personnel may desire additional training or support. We offer several methods for our customers to request assistance 24x7, 365 days per year. From telephone support to our remote monitoring program, we deliver timely, flexible and reliable service to meet all your support requirements.
Emergency CallWorks Technical Support Services makes it easy to get the support you need for all CallWorks Products. No matter the problem you are experiencing, or questions you may have, our expert technicians are here to help. We offer 24x7 toll free telephone support to give you peace of mind, knowing that technical expertise is only a phone call away no matter when you need it. Customers also have access to our Technical Support Center to request assistance with configuration changes, installations, upgrades and additions to your system.
Emergency CallWorks employs a standard training methodology that utilizes both classroom and practical on-the-job training activities. All training will be conducted on site by an Emergency CallWorks subject matter consultant. Classes will provide in-depth discussion and use of the application suite and includes training for system administrators in the maintenance of system configuration and parameters. The ease and automation of on-going database maintenance and monitoring requires no prior database administration experience.
Emergency CallWorks provides a range of implementation services such as factory staging of hardware and network components or on-site technical support for installation into multi-vendor environments. As computing and telecommunications environments change in complexity and diversity, managing them efficiently becomes a great challenge. Maximizing the productivity of computing resources and the people who depend on them often requires connecting different systems, networks, and applications. Maintaining a trouble free operation in this complex environment can be challenging for users. To overcome these issues, Emergency CallWorks provides state-of-the-art features and implementation capabilities that streamline installation, ease support tasks, and provide 24-hour remote diagnostic features.